Gloots Massage Therapy Terms & Conditions
Please read our Terms & Conditions prior to booking
By using the service, you agree that you will not attempt to undermine the integrity of this website. These terms and conditions apply to the use of this website and by accessing this website and/or making a booking or purchase you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this website. Before you place an order for products or services, if you have any questions relating to these terms and conditions please do not hesitate to contact us.
We reserve the right to request a 50% deposit to secure your booking which may be paid over the telephone using your debit or credit card.
Your right to cancel
All appointments made for Monday to Saturday – at least 48 hours notice is requested if you need to cancel or change your appointment. Otherwise the late cancellation costs as laid out below will be charged.
Couples or group bookings made for Sunday – a minimum of 72 hours notice is required. Otherwise the late cancellation costs as laid out below will be charged.
You reserve the right to cancel your wedding/hen treatments until 72 hours prior to your wedding/hen day.
How to change or cancel an appointment
Cancellations should be made by calling us on 07790 716 902 or 01904 637404. If you are cancelling outside of normal operating hours you may cancel by email but this should be followed up by telephone during operating hours. If you have an email address registered with us, you will receive an email confirming your cancellation.
Monday to Saturday bookings ~ Cancellation or change of treatment times within 48 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, our treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made (verbal or written) forms a legally binding contract.
Sunday bookings ~ Cancellation or change of treatment times within 72 hours of your booking will incur a charge of 100% of the full treatment value. If part of a booking is cancelled or changed after arrival , the full cost of the treatment(s) as booked will remain payable upon departure.
Wedding/Hen bookings ~
More than 61 days notice ~ Full refund less £15 administration charge
Up to 61 days to wedding/hen day ~ 30% loss
60-31 days to wedding/hen day ~ 50% loss
30-4 days to wedding/hen day ~ 75% loss
3 days or less until wedding/hen day ~ 100% loss
Hot Tub and Sauna Cabin
Please note that the Hot Tub and Sauna Cabin is owned and operated by Hedley House Hotel and is closed on Mondays for maintenance. During peak times there may be restrictions to the length of time in the Hot Tub and Sauna which are located outside within the Garden setting.
Use of the Hot Tub and Sauna Cabin will incur a charge which is payable direct to the hotel.
For further details please contact the hotel direct on 01904 637404.
We apologise for any inconvenience this may cause but is beyond our control.
Wedding treatments may be booked up to 6 months prior to your wedding day. We are unable to accept bookings prior to this. In the event of Gloots becoming unavailable on your wedding day, we reserve the right to provide service through another trained therapist to carry out the application.
You may book one free 15 minute consultation with Gloots to discuss your bridal/hen treatments and the service offered. This is normally offered 3-6 months prior to your wedding day.
A 50% deposit is required to secure any wedding treatments. This is to be paid at the time of booking. Final payment is due on the day of your treatments.
Gift Vouchers are non refundable and are valid for 10 months from the purchase date and will not be accepted after the expiry date. Vouchers may be used for services only at Gloots Massage Therapy York from Monday to Saturday. Vouchers cannot be redeemed for cash, sold or transferred.
Your 6 digit gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers – which will be voided at the salon should you fail to give the required notice. Please check required notice periods based on the value of the booked treatment(s).
Our Right to Cancel
We reserve the right to:
• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website
• Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website and/or our services.
We do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact us. We will try our utmost to resolve any problems.
You agree to keep your personal record held by Gloots Massage Therapy updated with your full contact details – which will enable us to contact you in the event of any change relating to your appointments. Where possible, please provide both landline and mobile telephone numbers.
In the interest of comfort of all our clients, please refrain from using a mobile phone and ensure it is switched off for the full duration of your treatment.
Please understand that we can cannot accommodate for children under 12 – unless supervised by an adult during your treatment.
We will treat all your Personal Information as confidential. We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation.
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your booking or product is the price as set out on this website.
You confirm that the credit, debit card, that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
For gift vouchers and products: If the issuer of your payment card refuses to or does not, for any reason authorise payment to us we will not be liable for any delay or non-delivery.