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Returns Policy

At Gloots Face & Body Therapies we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

We’ll gladly accept returns for any dermalogica® products purchased from gloots.co.uk and will issue a full refund upon receiving your items within 30 days of the PURCHASE date.

Should you have a skin response to your product please also contact our customer service manager as soon as possible.

All returns must be pre-approved by the customer service manager. The customer is responsible for the return postage costs.

Please contact the customer service manager within 48hr should you have any discrepancies with your order.

Please follow the simple instructions below:

1 ) Place the unused and sealed item in its original condition into the original shipper packaging.

2 ) Contact our Returns Department via email at info@gloots.co.uk to obtain your RMA (Return Merchandise Authorisation).

3 ) We will e-mail you an Electronic Return Label to adhere to the package and a summary of the RMA transaction for your records.

4 ) Once we receive your returned product(s), we will issue your replacement or refund.

5 ) Please send your package to:

Webshop Returns Department

Gloots Face & Body Therapies 3 Bootham Terrace, York YO30 7DH.

All RMAs are valid for only 30 days.

Any returned item not listed on your RMA will not be credited or replaced, and will not be returned.

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  • TripAdvisor

  • Home
  • About
  • Shop
    • Active Clearing
    • AgeSmart®
    • Body
    • Cleansers
    • Clearstart™
    • Concentrated Boosters
    • Exfoliants
    • Eye Treatments
    • Masques
    • Moisturisers
    • Powerbright TRx™
    • Pro50
    • Sheer Tint
    • Skin Health
    • SkinKits
    • Targeted Treatments
    • Toners
    • Travel
    • Ultracalming™
  • Testimonials
  • Services
    • Gloots Face & Body Therapies
    • Hot Lava Shell Massage
    • Special Occasions
    • Gloot Vouchers
    • Microcurrent Therapy
    • Galvanic face treatments
    • Dermalogica®
  • Book Online
  • Contact
  • News

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How to Contact us at Gloots

  • Location: Vangarde Shopping Centre based in The Haven 26 Hopgrove Lane South YO32 9TG.
  • Phone: 01904 375123
  • Email: jacquie@gloots.co.uk

Testimonials

  • I visit Gloots several times a month, it helps a lot with […]

    David R
  • I highly recommend a visit to Gloots Face and Body Therapies. I […]

    Freya, York
  • From the moment we met Jacqueline we felt at ease and relaxed. […]

    clarkam82
  • For those of you who are planning to stay at this comfortable […]

    Sally T, York

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Gloots Services

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  • Face & Body Therapies
  • Galvanic face treatments
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  • Hot Lava Shell Massage
  • Microcurrent Therapy
  • Special Occasions
  • Electrotherapy

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